Here at Testimonial Robot, we have constantly tried to add value and reduce feature creeping that would hamper the overall customer experience. Our tool is meant to be simple and easy to use because we want every kind of person to be able to use it for their customer reviews collection management.
We want Techies and Non-techies to be able to achieve the same results with our customizing features.
Some of the planned additions for the Spring are listed below:
- Style builder
- Custom Star images
- Easier collection of reviewer photos
- More social media and growth features
We want to make Testimonial Robot one of the best growth tools for SMEs that want to help to increase their sales.
Remember ‘Honest’ reviews sell and bring more to the Well!
All the best for now,
The Best Testimonial Reviews Widget for your website
If we have not included a crucial feature that you require – please let us know or tweet us at @TestimonialR or contact our support team on the www.testimonialrobot.com
Here are some on the great new features we are hoping to introduce over the next two months.
Exporting Testimonials from Dashboard Screen
Some of our customers want this for peace of mind and for post-review analysis of there customer feedback. We fully understand this. Current export formats are in Excel and Tab delimited text file.
Newly Updated Customer Request Screen
We have noticed that the customer request screen has been ignored of late and with a view to resolving that we are working on version 2 of this screen which will include a logging / tracking system for the requests so you can see what customers are responding to your requests and which ones are failing to react.
Each request will be logged for viewing and re-sending if required. Also delivery tracking and viewing of email by the customer (similar to mailchimp etc.) is on the cards too.
We soon hope to have a new user-friendly Widget Builder feature, which will allow users and non-techies the ability to customize the colors and layout of your snippet.
Customer Review Widget Improvements
Customers are loving our Rich Snippet rating compatibility and this is confirmed by the increase in signups we are getting everyday. We want to now improve the visuals of the review Scroller widget and also add a similar dynamic form function to the List Widget.
Snippet tidy-up: We are looking to build more features into the generic snippet code lines so that forms and popups are part of the snippet from the start and can be switched on with only a single setting.
If you have not yet tried our service – please avail of our free 14-Day Trial here
Over the next week or so we will be introducing the new feature of Dashboard Stats to improve summary information at a glance.
Example of some of the info that will be shown:
# Approved Entries
# Awaiting Approval
# Share Requests
…and so on.
We want our users to find the back-end useful and user-friendly so please let us know if we can improve it for you.
Testimonial Robot Team
Social Sharing is going to play a bigger part in our service from now on. We would encourage our users to use the new Twitter and Facebook share request buttons on the dashboard for any recently added testimonials or reviews.
How the button appears on the new version of the dashboard
The feature will record and show if successful along with the count of the requests sent to date.
Users are allowed to send up to 3 requests per individual testimonial / review entry. Thus avoiding any repetitive email requests to customers.
The customer will be sent an html formatted email with a clear Call to Action to share the testimonial they provided to their network of followers.
Further to this, we will be tracking shares as a Metric in the new Dashboard Stats display which will be added to your dashboard very soon.
So start getting into the habit of hitting the Share button on your dashboard.
Testimonial Robot Team